Terms of Service

Version tos-v1 · 2026-07-07

The service

Grandkins provides live-translated family video calls and a private family archive. The parent account owner controls the family: members, languages, billing, and deletion.

Your account

• You must be an adult to create a family account. Grandparents and other relatives join calls through invitation links without accounts.
• Adding a child under 13 requires your fresh password confirmation and explicit parental consent (COPPA). You are responsible for having the authority to give that consent.
• Keep your password safe — it also guards billing, child consent, and account deletion.

Calls, memories, and the archive

• Calls are not continuously recorded. Calls are transcribed, and short video "moments" are kept only when a family member chooses to save one — and both happen only after every participant has been shown a consent notice in their own language and accepted it. A participant without consent pauses all of it automatically.
• Transcripts, saved moments, and voice/text messages are stored in your family's private archive, visible only to your family account.
• Spoken translation uses neutral synthetic voices. We do not clone anyone's voice and do not create voiceprints.

Billing

• New families get a free trial. After it ends, starting new calls requires a subscription (via Stripe).
• Your archive is never locked — everything already saved stays accessible even if your trial or subscription ends.

Ending things

• Nothing auto-deletes. You can delete the entire family account in Settings (typed confirmation + password); after a 7-day grace period all data — saved moments, transcripts, messages, everything — is permanently erased.
• We may suspend accounts that abuse the service or the law.

Grandkins · Webiske LLC, Louisville, KY · contact@vellix.ai · Privacy Policy